UK-London: information technology services
Contract for IT Smartsourcing. Service Description for IT Smartsourcing. Background to the Energy Saving Trust. The Energy Saving Trust is one of the UK's leading organisations set up to address the damaging effects of climate change. We aim to cut carbon dioxide emissions – the main greenhouse gas causing climate change – by promoting the sustainable and efficient use of energy. The Energy Saving Trust is an independent, non-profit making organisation and acts as a bridge from government to consumers, trade, businesses, local authorities and the energy market. We provide impartial information and advice and have a network of advice centres in the UK specifically designed to help consumers take action to save energy. There are currently 163 staff based at our Central London office, 56 based at Edinburgh, 41 at Cardiff and five at our Belfast office. In addition, 27 staff work from home. The Required Services. — Background. EST are seeking to substantially reduce the cost base of the business in order to meet the financial challenges of the current financial climate within the public sector. The mechanism that we wish to employ to meet this challenge is either through a "Smartsource" or a full "Outsource" covering the IT function based in London. The area in scope for the purposes of this document is, back office Business Support Systems, the desktop services and the supporting infrastructure. Any service offering should remain cognisant of the Data Protection restrictions around elements of personal data that is held within EST's IT storage or Data Bases. — Describe the services. EST wishes to engage a provider/partner that can provide sympathetic and intelligent services which meet the following outline requirements: — Service Management: Includes but not limited to, Management reporting, SLA reporting, Service KPI & metrics reporting, supplier management, — Support Services: Includes but not limited to, Service desk, desktop support, remote support, 1st line applications support, patch management, license management, software deployments, physical and virtual machine backups & MACDs, — Systems Management: Includes but not limited to, new systems deployment, systems monitoring, network monitoring, capacity planning, systems support & 2nd line support activities, — Database Management & Application Support: Includes but not limited to, database monitoring, tuning, patching, upgrades, capacity planning, data loads and user support. Objective – aim of EST for this project. — An IT provision that is agile and cost effective, — Clear benefits to the business delivered by an agile and cost effective IT provision, — Substantial saving in the order of 35 %, — A clear ROI statement to the internal stakeholders. Outcome/deliverables –. The desired outcomes of this exercise are to deliver the objectives stated above through one of two preferred mechanisms; either the total outsource of the outline IT functions above or a hybrid model or "smartsource" using a combination of internal and external service provision methodologies and services. The service is to be provided in support of our offices in London, Edinburgh, Cardiff and Belfast. Home based staff receive IT support over the telephone and will attend their local office if more in-depth support is required. Support of EST developed tools will be provided by telephone to users at 21 UK call centres and to other customers of EST. EST are seeking expression of interest from organisations with experience of providing the required service to organisations of the size and geographic spread of EST. Indicative cost models will be welcome. Timescales. EST is aiming to award this contract by December 2010, for commencement 1.4.2011 or as soon as possible thereafter. It is envisaged that the initial contract will be a 3 year contract (2011 – 2014) with break clauses at the end of years 1 and 2. EST reserves the right to alter or withdraw this EOI at any time and is in no way obligated to proceed to any subsequent phase in relation to this EOI. CPV: 72222300. ...
UK-Belfast: architectural, engineering and planning services
Architect led design team for new build development at Father Cullen Park, Bessbrook. Clanmil Housing Association wishes to procure an architect led design team who will provide planning, design, procurement assistance and construction contract management and administration service to the association, to deliver a scheme of approximately 62 no units for social housing. The design services required by the architect led design team are as follows: — architect as lead consultant, — civil and structural engineer, — mechanical and electrical engineer, — code for sustainable homes assessor. CPV: 71240000, 71221000, 71220000, 71200000, 71000000. ...
UK-Stafford: other community, social and personal services
The provision of a Care Service at Lea Court Extracare Housing Scheme, New Road, Madeley, Crewe, CW3 9DN in the County of Staffordshire. The Provision of a Care Service at Lea Court Extracare Housing Scheme, New Road, Madeley, Crewe, CW3 9DN in the County of Staffordshire. CPV: 98000000. ...
UK-Andover: training services
The provision of health & safety and environmental services and delivery of training. Training services. Environmental training services. To provide health & safety, environmental protection and sustainable development tuition and courses to all divisions, brigades, garrisons and units in LAND command (including territorial army, army cadet force and possibly units in Germany)and other army top level budget areas under the overall direction of the chief environment and safety officer (army) (CESON(A)). In addition, the service provider will develop and deliver waste management, waste duty of care and waste management courses as directed by CESO(A) and devise and deliver manual handling "train the trainer" courses, portable appliance testing courses, noise and vibration training, training in risk assessments, other singleton tasks for CESO(A) directly, and environmental managment systems (EMS) implementation courses. Within 3 months of each EMS course presentation, the service provider will re-visit the MOD establiehments/units where training has been delivered, in order to assess progress and reports will need to be produced. CPV: 80500000, 80540000. ...
UK-Henlow: air-traffic control equipment
Repair and maintenance support for the digital automatic terminal information system (DATIS). Air-traffic control equipment. Repair and maintenance support for the digital automatic terminal information system (DATIS). CPV: 34962000. ...
UK-Lincoln: housing services
Homeless Emergency Accommodation, Lincoln. Housing services. Emergency access accommodation and resettlement service for single homeless. CPV: 70333000. ...
UK-London: pension fund management services
Appointment of pension fund investment manager(s) - absolute return. Appointment of an investment manager(s) for the following mandate. A traditional multi-asset absolute return mandate(s) for up to 10 % of fund assets (a mandate size of approximately 60 000 000 GBP). Hedge Fund or Hedge Fund of Fund solutions will not be considered. The Council reserves the right to alter the value of the funds awarded. CPV: 66141000. ...
IRL-Dublin: printing and related services
OSI Paper Mapping Products. The provision of printing, folding and finishing OSI paper mapping products. CPV: 79800000. ...
UK-Gateshead: community health services
Framework agreement for the spot provision of domiciliary care services. The Borough Council of Gateshead has appointed provider's to deliver generalist spot provision of domiciliary care services across the Borough of Gateshead. The contract is divided into 4 lots/zones with different provider's for each lot/zone. CPV: 85323000. ...
UK-Prestatyn: office, school and office equipment cleaning services
Provision of Cleaning Services at Prestatyn High School. Prestatyn High School is seeking to appoint one prime service provider to provide an internal cleaning service for the school premises with effect from 1.5.2010. The contract will be for an initial period of two (2) years with the possibility of a further two (2) x one (1) year extensions subject to satisfactory performance. The successful provider will be responsible for cleaning all areas of the school identified in the subsequent tender document and shall include but not be exclusive to classrooms, laboratories, workshops and toilet areas. The successful provider shall also be responsible for the supply of cleaning materials. CPV: 90919000, 90919300. ...
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