UK-Cardiff: telecommunications system
Virtual Operator. Virtual Operator, Appointment Reminder & Major Incident Alerter. Cardiff & Vale University Health Board (UHB) has a single Operator Suite handling approx 1.5M calls annually associated with 6 hospitals (including 2 major teaching hospitals) with a total bed compliment in excess of 1 700. The UHB seeks to purchase a Virtual Operator application to support its Operator staff in progressively handling the majority of its 600 000 internal switchboard calls, with the subsequent prospect of including a majority of the remaining 900 000 external calls. The application will require high quality voice recognition and auto-attendant functionality appropriate to medical facilities, services and departments. In addition the UHB may wish to purchase one, two or neither of the following options: Option 1 – Appointment Reminder Service. An application with the ability to automatically provide a minimum of 600 000 outpatient appointment reminders annually. Appointment reminders must be able to be made via automated calls, SMS or calls from the Health Boards contact centre. Option 2 – Major Incident/Other Alerting System. An application with the ability to automatically generate calls to a pre-defined list of recipients through the mediums of SMS, mobile and land line numbers with pre defined choice of messages and (pre-recorded) Voice Messages. Community Benefits doesn't apply to this contract. CPV: 32524000, 64200000. ...
UK-Belfast: financial auditing services
Financial audit services: audit of information technology systems for the Northern Ireland Audit Office. The Northern Ireland Audit Office (NIAO) is seeking to establish contracts in respect of IT audit services to be allocated in 2 lots. These will appoint service providers for the provision of auditing services, in respect of the audit of Information Technology (IT) systems within both Business Services Organization (BSO), a special health body, and HR Connect in the Department of Finance and Personnel. Both these organizations provide IT applications which process data on behalf of other bodies which is then used in the preparation of their financial statements. The NIAO is responsible for the financial audit of Northern Ireland Government Departments, their executive agencies and a wide range of other public bodies, including health and personal social services bodies and local government bodies. CPV: 79212100. ...
UK-Gloucester: business services: law, marketing, consulting, recruitment, printing and security
To develop and provide a workplace Employee Assistance Programme. Gloucestershire County Council are looking for a contractor to develop and provide a workplace Employee Assistance Programme ("EAP") which will be made available to all Eligible Users that is designed to assist productivity and attendance issues within the workplace, and support employees to identify and resolve personal concerns that may affect job performance. These issues might include health, relationship, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues. CPV: 79000000. ...
UK-Belfast: business services: law, marketing, consulting, recruitment, printing and security
Invest NI - provision of trade advisory services - Europe. The successful service provider(s) will assist invest NI with the delivery of trade services to Northern Ireland companies wishing to develop business throughout Europe and will have a proven track record in delivering detailed market intelligence reports and structured in market events covering a wide range of industry sectors, including ICT, bio and life sciences, materials handling, engineering, food, renewables, environmental services, professional services, construction, aerospace, security, education and training. CPV: 79000000. ...
DK-Copenhagen: insurance brokerage and agency services
Insurance Broker Services. The services are divided into two phases: a) the insurance procurement phase (phase 1); and b) the insurance maintenance and risk handling phase (phase 2). The insurance procurement phase will start from awarding the contract and will continue until the arrangement of the project insurances have been completed extending to placing of a comprehensive multi stakeholders project insurance programme and special risks insurances. The insurance maintenance and risk handling represent continuing services during the building of the fixed link i.a. comprising assistance with: a) identification, description and communication of risks; b) risk prevention; c) risk mitigation and control; and d) administration of insurances including handling of insurance claims. CPV: 66518000. ...
UK-Sunderland: repair and maintenance services
Reactive repair and annual servicing/maintenance of electrical, refrigeration and combination catering equipment. Sunderland City Council is seeking expressions of interest from suppliers wishing to be considered for the reactive repair and annual servicing/maintenance of electrical, refrigeration and combination catering equipment together with maintaining the asset register. This is an electronic tender via the Council's ProContract eTender system. All organisations interested in this tender should register an expression of interest against this contract online at "www.nepoportal.org", Tender Reference QTLE-8NNDBA. All tender documents are available via this portal. The Council will be using the Open Procurement Procedure and completed Invitation to Tenders (ITT) must be returned on 6.1.2012 (12:00), in accordance with the instructions in the documents. As part of the tender process Sunderland City Council intend to hold a supplier briefing on 9.12.2011 at Civic Centre, Burdon Road, Sunderland. SR2 7DN, UNITED KINGDOM, arrive 9:30 AM for a 10:00 AM start. The aim of the briefing is to provide advice on submitting a compliant bid, there will also be an opportunity to ask questions. You should confirm your intention to attend this briefing direct to brian.henderson@sunderland.gov.uk. CPV: 50000000, 50700000, 50711000, 50730000, 50880000, 50882000, 50883000. ...
UK-Birmingham: hire of buses and coaches with driver
Tender for the provision of shuttle bus services for The NEC. The National Exhibition Centre is a 611 acre site with over 20 car parks accommodating up to 19 000 vehicles. The site is mainly connected by roads that are owned and mainted by the venue. The business is looking for a reputable service provider who can undertake the delivery of a service that includes: Provision of a suitable amount of shuttle buses to move our customers from their parking destination to the event they are attending, returning them quickly and safely back to their vehicle after the event. The "shuttle buses" are to be of a type designed to carry the maximum number of people on short duration journeys. Provision of a suitable number of personnel to operate the shuttle buses been utilised for the events and any other appropriate support services. The customer experience is an essential part of the NEC business and as such drivers will need to provide excellent customer focused service at all times. The driver's appearance and customer interaction is very important. The ability to be able to react to the varied demand of the site is also important. CPV: 60172000, 34121000. ...
UK-Birmingham: financial consultancy services
Thames Tunnel financial advice. The Water Services Regulation Authority (Ofwat) wishes to appoint a service provider to provide financial advice on the development and interrogation of alternative financial delivery vehicles for the delivery of the Thames Tunnel. The Thames Tunnel is an exceptionally large, complex project which is required to meet the Urban Wastewater Treatment Directive, with a risk profile and timescale very different to past investment. These characteristics, together with its very high political profile, mean that it is of strategic importance to Ofwat. In addition to this, the project offers new opportunities for the delivery of assets and regulation. Given this, we are considering financing options outside the normal regulatory model, including the use of third party infrastructure providers (IP). Ofwat requires commercial and in particular finance advice on the range of project and utility procurement and financing models that may be used to deliver this project. The advice will draw on the contractor's experience in the delivery of other major infrastructure projects generally, and also specifically on Thames Water's proposals which have been developed to identify a suitable approach to a third party IP to deliver the Thames Tunnel. The advice will ensure Ofwat is able to: review and challenge Thames Water's approach generally to financing, market engagement, corporate structures specific to an IP; develop and review appropriate regulatory mechanisms to meets its strategy; ensure competitiveness of Thames Water's procurement; support government in its decision making; and ensure value to customers. Currently, we expect the key financial phases to run up to around 2016 when construction is expected to commence. However, given the continually developing work in this area, this date is subject to change. In particular, it is anticipated that the construction commencement date - and therefore the end of the term of this contract - may be subject to delay brought about by factors beyond the control of Ofwat. Additionally, there is potential for the scope of this contract to be reduced from the level currently anticipated, depending upon the development of the proposals for the delivery of the Thames Tunnel. The contract will be let with break points at the end of each phase to allow effective scoping of future phases and/or to reduce or remove phases or discontinue services if these are no longer required. The value of the contract within the estimated range at Section II.2.1 will therefore be subject to change to reflect this. Currently, we anticipate there to be four phases which, subject to change, we expect to run as follows: — first phase to run till the end of 2012, — second phase till the end of 2013, — third phase till the beginning of 2015, — fourth phase till the beginning of 2016. We currently anticipate that the phases will require support in a wide range of areas including but not limited to financial modelling, financing assumptions, accounting (regulatory and statutory) and financial structure (including financing and pricing of debt and equity, investment banking advice and risk allocation between an IP and the undertaker). In addition, due to the scale of the scheme both in terms of technical specification and in cost, we may also require the contractor to have the potential to provide us with insurance risk advice as needed on the construction contract with regards to insurable elements of a large construction project, third party asset protection and market precedents. Key skills and experience Ofwat believes are necessary to delivering this requirement are: — Experience in providing corporate finance and accounting advice (statutory and regulatory) for the financing and delivery of major infrastructure projects, — Experience of corporate and project finance markets and the capacity and ability of the equity and debt markets (bank debt and bond financing) to finance the construction and operation of major infrastructure projects, — Experience in the allocation of risk to and pricing of both debt and equity financiers for the construction and operation of major infrastructure projects, — Experience in the financial aspects of procurement exercises for the financing and delivery of major infrastructure projects, — The ability to provide (or source) advice on the potential for insurance to cover risk on large construction projects, — The ability to work to tight deadlines, — An understanding of the operational, financial and regulatory environment of the water and sewerage sectors in England and Wales. In particular, the contractor will have an understanding of the current regulatory model under which investment is funded in the water sector including the risk sharing mechanisms underpinning the model; and — Experience in financial modelling, in particular, experience in interrogating financial models to understand the interaction of incentives and risk and their impact on the proposed financing and delivery model. Note: To register your interest in this notice and obtain any additional information please visit the myTenders web site at http://www.myTenders.org/Search/Search_Switch.aspx?ID=84379. The awarding authority has indicated that it will accept electronic responses to this notice via a "Tender Submission Postbox" facility. Further details of this facility are available at http://www.myTenders.org/PostBox/Postbox_Explain.aspx?ID=84379. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated. CPV: 66171000, 79211000, 79200000, 66122000, 66519310. ...
UK-Warwick: school cleaning services
Provision of cleaning services. The successful tenderer will be required to provide cleaning services at Myton School. The contract will commence on 1.8.2012 for an initial period of 3 years. This contract will be fixed price in nature with the successful contractor also guaranteeing the number of input hours to the contract as well as the quality of cleaning provision. The scope of the contract will include the day-to-day cleaning over 195 days in addition to the holiday and periodic works being carried out as detailed within the contract specification. The total contract value will be in the region of 115 000 GBP plus VAT. A proven track record in cleaning secondary schools will be an essential requirement. CPV: 90919300. ...
UK-Harrow: ambulance services
Non emergency patient and other transport services including taxi, courier and hopper bus. The requirement is for the provision of transport services as set out below for the North West London Hospitals NHS Trust, Ealing Hospital NHS Trust, other Trusts in West & North West London both primary and secondary health trusts. The services are varied and complex and the Trusts will develop the most appropriate methods of delivery and commercial risk share with the bidders through the dialogue process. The contract period will be subject to value for money assessments but it is envisaged that it will be 5 years with the option to extend up to a maximum of ten years. The transport services encompassed by the contract are: — Non emergency Patient Transport Services (NEPTS): This is the movement of patients to and from sites of treatment and/or care. These are non emergency patient transport services including among other things high dependency. The Trust reserves the right to award high dependency separately from other NEPTS services. In such circumstances the Trusts may require one contractor to act as prime, but this will depend on the dialogue process, — Hopper Bus Services: These are to cover timetabled runs between premises, — Taxis, — Courier services. CPV: 85143000, 60120000, 60100000, 60183000, 60172000. ...
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